Qualification:
- Excellent written and oral communication skills
- Strong interpersonal skills and ability to build rapport with customers
- Empathetic and patient demeanor when handling customer inquiries or complaints
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using customer relationship management (CRM) software
- Problem-solving skills to address customer issues efficiently
- Adaptability and willingness to learn about products/services to provide accurate information
- Attention to detail to ensure accuracy in customer records and communications
- Proactive approach to anticipate customer needs and provide proactive support.