ERIC NIÑO SAN GABRIEL VP for Customer Service and Support Eric brings a diverse blend of technical expertise and leadership to his role as the Vice President for Customer Experience and Support at Eulap. He graduated with a Bachelor of Science in Computer Science, majoring in Information Technology from De La Salle University. Eric is a certified Java Programmer and holds additional certifications in digital advertising. Since joining Eulap in 2013, Eric has played a crucial role in developing cloud-based systems and customer loyalty programs, showcasing his deep knowledge of multiple programming languages and cloud platforms. His previous roles include co-founding SCDL Social Media Management Inc., where he spearheaded the development of responsive and e-commerce websites, and serving as a Senior Software Engineer at Groova, focusing on cutting-edge Android applications. Eric’s leadership at Eulap is characterized by his dedication to refining customer service frameworks, ensuring that technology solutions are closely aligned with user needs and enhance customer satisfaction. His extensive background in system administration, combined with a proactive approach to customer experience, positions him as a pivotal figure in driving Eulap’s operational success.
Day: May 22, 2024
Our Leadership Member
JUNEM REPOLLO VP for Technology Junem Albert E. Repollo has a rich history of technical leadership and project management, having spearheaded numerous IT projects across various organizations. His recent role as an L3 Application Support Lead at SID Global Services involved investigating and resolving complex customer issues, where he implemented a knowledge base for common problems, enhancing the customer support process. At Tata Consultancy Services, he significantly increased document migration rates by developing a custom tool that expedited the transfer from FileNet document management system to AWS, boosting efficiency from 1GB per week to 1GB per minute. His tenure as a Software Engineering Manager at MDI Novare was marked by strategic improvements in technical processes, which enhanced resource optimization and increased employee productivity by 30% through targeted training and mentorship. Educationally, Junem is well-prepared for his role in technology leadership, having earned a Bachelor of Science in Software Engineering from Central Philippine University, where he graduated Cum Laude. During his time at university, he was actively involved in the academic community, serving as the President of the Philippine Society of Software Engineering. This role not only honed his technical skills but also developed his leadership and organizational capabilities, preparing him for the complex challenges in the tech industry. At Eulap, Junem leverages his extensive background to drive technological innovation and maintain the company’s competitive edge in software solutions. His approach combines rigorous system analysis and enhancement with a keen focus on aligning technology initiatives with business objectives, ensuring that Eulap’s technology investments deliver maximum return. Junem’s commitment to excellence and continuous improvement in technology processes positions Eulap to remain at the forefront of industry developments, enhancing both product offerings and customer satisfaction.